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All reservations are generally subject to a written reconfirmation. Adjustments to payment terms and/or changes to any of our established reservation policies and conditions may not be permitted/accepted without a written approval from our company. Therefore every client shall be responsible to familiarize himself with all terms and conditions before submitting a reservation/reservation request through any form of communication. The following reservation terms and conditions are considerably accepted through a client after submitting the required deposit on/or before the indicated due date on our invoice. Any modification of a confirmed reservation thereafter is subject to a written reconfirmation and applicable service charges and/or cancellation fees. Response time may vary by season between 24-72 hours. Please Note: we will not accept or reply to non-completed and submitted online forms and/or requests.
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Reservation Information
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Because of the increased security on various government levels we may require additional personal information as deemed necessary to complete a reservation.
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Privacy Terms
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We do not provide third parties with any details of your reservation – even if you authorize them. Your personal information will be solely used to complete the reservation as required.
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Service Charges
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Due to the increasing expenses in conjuction with individual reservations we may apply a service charge of $30.00 to any of the following bookings:
• All Rentals • Ski Passes • Sightseeing Tours • Custom Tour Arrangements • Ferry Bookings. All service charges are non-refundable in case of a cancellation or tour changes. All reservations made 28 days or less prior to arrival are subject to a $50.00 handling charge. The charge is intended to cover last minute phone and fax expenses, documentation, payment processing, and/or reservation fees.
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Rates
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All rates and services provided within Canada are quoted in ($) CAD Dollar unless otherwise specified or confirmed in written. A client may request an exchange rate for any tradable currency at the time of reservation but she/he still remains responsible for any currency exchange rate increase above 5 % until the actual departure date. Currency exchange rate decreases are not affected through this policy. Other arrangements need to be confirmed in written.
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Taxes
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Published individual accommodation rates, rental cars and custom tour packages are subject to all applicable taxes and mandatory service charges levied at the time of publication - unless otherwise specified. Tax rebates for overseas visitors may be individually claimed upon departure with Revenue Canada or they may be directly deducted from our invoice without the possibility to claim them after departure. All motorhome/camper rentals are including taxes. Applicable tax rates are subject to change without further notice. We reserve the right to adjust confirmed rates if the current tax rates are changing.
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Payment Policy
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To guarantee any travel arrangement – we require a deposit within 10 days after you receive our written confirmation. The total amount depends on the booked package. Please check your invoice for details. A late payment may result in a automatic cancellation. As a guaranteed form of payment we accept - personal checks - a money order - direct bank transfers and/or wire payments. Credit cards are accepted with a supplementary processing fee of 5 %. The credit card service fee (if applicable) will be added to your final invoice at the time of reservation. All reservations must be paid in full prior to arrival and as indicated on our invoice. Any reservation made less than 60 days prior to the travel date is subject to immediate full payment of our invoice. Service fees, any bank charges and/or processing and bank transfer fees are the responsibility of the sender. Occurring charges will be charged back to the sender.
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Late Payments
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Under no circumstances are clients accepted / accommodated unless full payment has been received on/or before the due date(s) indicated on our invoice. We reserve the right to automatically cancel any part - or the entire travel package – without a further reminder if the deposit and/or balances are not paid at the due date indicated on our invoice. Any unauthorized deductions from invoices or late payments may also result also in a automatic cancellation. Cancellation fees are still applying according to our cancellation policy below. All cancellation fees are due immediately after receipt of the appropriate invoice and may be deducted from the initial deposit / balance we received from the client. Please Note: we will not reinstate any reservation which was involuntarely cancelled due to non-payment.
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Refunds
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Unused tour services or any portion thereof are non refundable. Cancellations or tour changes after the departure date are subject to applicable cancellation fees. A supplier may cancel a tour due to inclement weather conditions or for any other reasons beyond his control. If this applies we may refund the original tour price less a service charge of $20.00. No further claims are accepted. All refund requests are only honored within fourteen (14) days of cancellation in written and each request need to be accompanied by the appropriate documentation. Please allow a processing time of approximately four (4) weeks.
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Complaints
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We strongly advise every client to inform our company immediately – at the latest within 24 hours - after an incident, complication or problem occurred. Complaints after departure or delayed complaints - for whatever reason - are not honored.
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Services
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Advertised Self Drive Tour Rates do not include gasoline, premium insurance, road tolls, transfers, additional driver fees, northern surcharges, national park entrance fees, one-way rental fees, winterized driving equipment and child seats – unless otherwise stated. We reserve the right to substitute Hotels Condominiums B&B’s Lodges of a similar category - or upgrade clients at our discretion - if our regularly used properties are sold out. Specific room or condominium assignments are the sole discretion of the hotel management (owner) because we are unable to guarantee a specific type and/or location. Condominium Rates do not include final cleaning charges. A deposit may be charged upon arrival. Motorhome/Camper rates do not include mandatory convenience kits, preparation fees pr premium insurance – unless otherwise stated. For services of all Other Tours please refer to our online information/documentation.
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Web Contents
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All published layouts, rates, descriptions, images, group size/capacity information and terms are subject to change without further notice and may be used as a guideline only. Accordingly we cannot assume responsibility for any information.
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Car & RV Rental Requirements
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A valid driver license and a major credit card are mandatory for all vehicle rentals and/or the designated driver. Please note: Due to insurance requirements and applicable laws - Minimum age for drivers is 21/25 years, depending on the state. For additional information please refer to the appropriate section on our web pages.
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Travel Document
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Each client shall be responsible for obtaining valid travel documents, complying with customs and other regulations of the country to which they are traveling. Our company cannot accept responsibility for any problems related to them.
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Indemnification
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Our company, its employees or agents and / or affiliated companies acting only as agents - and therefore none of them shall be liable for any injury, damage, loss, loss claims, accident or delay which may be generated by reason of any company or person who engaged in conveying the travelers, or otherwise in connection therewith, or of any hotel owner, manager or employee. Therefore, we accept no responsibility for losses or additional expenses due to delay or changes in train -, bus -, ship -, airplane - or other services, sickness, weather, war, quarantine, government action or other causes.
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Flight Reservations
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All flight reservations are based on restricted airfares. These fares may require full payment within 24 hours after confirmation or at the time of reservation. All fares are non-refundable and / or non-changeable after a specific reservation is confirmed. We cannot assume any responsibilities for fare increases. Please Note: Flight reservations in conjunction with RV reservations are non-refundable - even if the reservation has been cancelled through our company or the supplier for whatever reason.
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Change Fee
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Once a reservation is confirmed any changes to a tour up to 60 days prior to the actual travel date - e.g. passenger names, travel departure dates, change of accommodation etc. - are subject to change and/or cancellation fees - if a tour can not be materialized anymore. • Sightseeing Tours and Individual Hotel Reservations $ 10.00 per person • Tour packages up to 7 days US$75.00 per party • Tour packages up to 21 days US$100.00 per party. Any changes made less than 60 days prior to arrival are considered cancellations and are subject to cancellation fees according to our cancellation policy. Please forward any request in written.
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Cancellation Fees
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The following cancellation (No-Show) charges are applicable to every confirmed reservation and/or voluntarily / involuntarily cancellation due to non-payment -without exceptions. Please Remember: Accommodation and tours are usually booked in advance especially in National Parks, during popular events and of course during the high season. Accordingly, we highly recommend obtaining sufficient cancellation insurance. Please refer to our web pages for additional information.
Individual Hotel Reservation excluding Lodges
Up to 60 days in advance US$30.00 per room
Less than 60 days in advance (1) night's room charge and tax
Ferry Reservation
Up to 90 days in advance - 25 % of all applicable charges
Up to 60 days in advance - 50 % of all applicable charges
Less than 60 days in advance – no refund
RV / Camper Rental
Up to 60 days in advance - 25 % of the entire rental rate
Up to 30 days in advance - 50 % of the entire rental rate
Up to 21 days in advance - 75 % of the entire rental rate|
Less than 21 days in advance or No-Show - 100 % of the entire rental rate
One-way rental reservation fees are generally non-refundable at any time
Regular or Custom Tour Packages e.g. Hotel / Car / Train / Flight Combination
Up to 60 days in advance – 25 % of the entire invoice amount
Up to 45 days in advance – 50 % of the entire invoice amount
Up to 30 days in advance – 75 % of the entire invoice amount
Less than 30 days in advance – 100 % of the entire invoice amount
Cruises and/or Cruise Tours
Up to 90 days in advance – 25 % of the entire invoice amount
Up to 60 days in advance – 50 % of the entire invoice amount
Less than 60 days in advance – 100 % of the entire invoice amount
Rental Cars
Up to 45 days in advance – 25 % of all applicable charges
Less than 45 days in advance – 50 % of all applicable charges
Wilderness Lodges, Resort – Spa & Fishing Packages, Canoe & Rafting Tours,
Up to 60 days in advance 50 % of all applicable charges
Less than 60 days in advance 100 % of all applicable charges
Motorcoach & Van Tours / Custom Group Tours
Up to 60 days in advance – 50 % per person of the entire invoice amount
Up to 45 days in advance – 75 % per person of the entire invoice amount
Less than 45 days in advance 100 % per person of the entire invoice amount
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Travel Insurance
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We strongly recommend purchasing travel insurance for your vacation.
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Minimum Booking Requirements
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We do not reserve regular Sightseeing Tours/Transfers (exceptions are applying – please refer to service charges) without other arrangements also booked through our company. B&B/Hotel Reservations require a minimum of 3 non-consecutive nights. Motorhome/Camper Reservations require a minimum of 7 days during off season and 10 days during the high season. All Ferry Reservations are only made in conjunction with a valid Motorhome/Car/Tour Package reservation.
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WEB SITE USER AGREEMENT
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Outlined below is important information regarding the terms and conditions of using the products and services of westcanadatours.com
PLEASE READ THE FOLLOWING CAREFULLY
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS OF USE, PLEASE DO NOT USE THIS SITE.
Welcome to the user agreement (the "Agreement" or "User Agreement") for westcanadatours.com. This Agreement describes the terms and conditions applicable to your use of our services available under the domain and/or sub-domains of http://www.westcanadatours.com (“the Site"). If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services.
You must read, agree with and accept all of the terms and conditions contained in this User Agreement and the Privacy Policy, which include those terms and conditions expressly set out below and those incorporated by reference, before you may become eligible of using the services of “the Site”. We strongly recommend that, as you read this User Agreement, you also access and read the information contained in the other pages and websites referred to in this document, as they may contain further terms and conditions that apply to you as a “the Site” user.
We may amend this agreement at any time by posting the amended terms on the site. This agreement may not be otherwise amended except in a writing signed by you and the authorized staff of “the Site”. The company reserves the right, at any time, to modify, alter, or update these Terms and Conditions of Use, and you agree to be bound by such modifications, alterations or updates.
Use of the Site
In order to use “the Site” it is agreed upon that we merely acts as an agent for you to complete, submit and handle any reservation according to our reservation and payment policies.
Electronic Communications
When you visit “the site” or send e-mails to us, you are communicating with us electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
By joining any newsletter mailing features and/or other regular notifications, user acknowledges and agrees that “the Site” will send member emails relating to their individual travel requests and/or reservations, transactions and promotions. You can unsubscribe to these promotional e-mails at any time by sending an email with the header “ unsubscribe “ to any published email address of “the Site”.
General Terms and Conditions of Use
Proprietary Rights
All materials on “the Site”, including, without limitation, text, data, information, images, illustrations, audio clips, video clips, special games, surveys and special promotions, are protected by intellectual property rights owned and controlled either by “the Site” or its affiliates and subsidiaries, or by third parties who have licensed their material to “the Site” or in other ways granted to use it. Material from the web site may not be copied, downloaded, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the prior written consent of “the Site” or except as specifically permitted on this web site. Modification of material or use of material for any purpose other than your own personal, non-commercial, institutional or home use is a violation of copyrights and other intellectual property rights. The use of any such material on any other web site or networked computer is prohibited.
The trademarks, logos and service marks that you see on this site are registered and unregistered marks of “the Site” or its affiliates and subsidiaries, or third parties who have licensed the use of such marks to “the Site” Nothing in this site grants any license or right to use any marks displayed on this site without the written permission of the original owner of the mark.
Your misuse of the marks displayed on this site or any other content on this site is strictly prohibited. “The Site” makes no representation that materials on its pages are appropriate or available for use in locations other than the USA. Those who choose to access this site from locations outside the USA do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws apply. “The Site” welcomes your comments on services offered. However, any notes, messages, billboard postings, ideas, suggestions or other material that you submit to “the Site” will become the property of “the Site”. We are entitled to use any material that you submit for any type of use forever in any media whether known now or developed later. When you submit material to “the Site”, you agree that “the Site” has the right to publish the material for any use as outlined above including, but not limited to, promotional and advertising purposes, without compensation to you of any kind. As a result, we must ask that you do not send us any original creative materials such as stories, product ideas or artwork.
Linked Sites
SOME LINKS WITHIN “the Site” MAY LET YOU LEAVE THE WEB SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF “the Site” AND “the Site” IS NOT RESPONSIBLE FOR THE CONTENT OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE. WE ARE PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY “the Site” OF THE LINKED SITE.
Disclaimer
The materials in “the Site” site are provided "as is" and without warranties of any kind either express or implied, unless otherwise specifically noted herein. To the fullest extent permissible pursuant to applicable law, “the Site” disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with respect to “the site” and any web site with which “the Site” site is linked. “The Site” does not warrant the functions, information or links contained on these sites or that their contents will meet your requirements, that these sites or their contents are fit for any particular purpose or that the operations of “the Site” network or its contents will be uninterrupted or error-free, or that these sites or the server that makes them available are free of viruses, worms or other harmful components. Without limitation, “the Site” makes no representations and warranties, express or implied, with respect to any specific merchandise or service that will be available for or obtained by members through the redemption of rewards points.
Use of the Term "Partner"
The use of term "partner" on this website and in any other materials is not intended to indicate that the "partners" are in a legal partnership with “the Site”. This term is used only in an marketing sense to show participation by the "partners" in “the Site” products and/or services. As appropriate, you agree to abide by all the terms and conditions of each partners program.
Termination
These terms and conditions of use constitute an agreement that is effective until terminated by alaskafares.com at any time without notice.
Governing Law
This agreement is governed by and shall be construed in accordance with the laws of the State of Nevada without giving effect to any principles of conflicts of law. You agree to bring any claims against “the Site” exclusively in the courts of Nevada. If any provision of these terms of use proves unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and will not affect the validity and enforceability of any remaining provisions.
Viruses
While every effort is made to ensure that all information provided at the site does not contain computer viruses, you should take reasonable and appropriate precautions to scan for computer viruses and should ensure that you have a complete and current backup of the applicable items of information contained on your computer system. You should pay specific attention to some of the newer viruses that have been written to automatically execute when an infected word processing document is loaded into certain word processing programs.
Service Providers
To provide and process the services you request, “the Site” shares a limited amount of your personal information with our authorized service providers that perform certain services or functions on our behalf. Our service providers need information about you to process and confirm your transactions. We have placed limitations on these suppliers from using or disclosing your information without your permission.
Other Web Sites
There are several places throughout “the Site” that may link you to other Web sites that do not operate under “the Site” information privacy practices. When you click through to these web sites, “the Site” information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party web sites to understand their procedures for collecting, using, and disclosing your information.
Surveys
To help us improve “the Site” and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive. “The Site” may contract a reputable third party to facilitate the distribution of a survey. Upon completion of these projects, all information is returned to “the Site”
Privacy
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the privacy policy. We view protection of users' privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers that are protected by physical as well as technological security devices. If you object to your Information being transferred or used in this way please do not use our services.
No Warranty
WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND OUR SUPPLIERS PROVIDE OUR WEB SITE AND SERVICES "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.
Liability Limit
IN NO EVENT SHALL WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT, HOWEVER ARISING, INCLUDING NEGLIGENCE. Neither “the Site”, its parent, nor its affiliated or related entities or its content providers are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on the “the Site” or from the use of, or the inability to use “the Site” materials. You specifically agree that “the Site” is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with “the site” or any materials on the site, or with any of “the Site” terms and conditions of use, your sole and exclusive remedy is to discontinue using the site.
Indemnity
You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
Legal Compliance
You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our services.
No Agency
You and “the Site” are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Changes to these Terms and Conditions of Use
“The Site” reserves the right to change the above terms and conditions of use without notice. Any changes will be posted on our web site.
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